Refund Policy

Last updated: August 2026

CraftNova sells digital downloads. Because files are delivered instantly and can be copied, all sales are generally final — but we want you to be happy with your purchase, so exceptions below apply.

When a refund is available

Technical failure: if your download link fails, the file is corrupted, or you never received access after payment, contact us and we'll fix it or refund you in full.
Duplicate purchase: if you were accidentally charged twice for the same product, the duplicate charge is refunded.
Request within 14 days: if the bundle genuinely isn't what you expected, email us within 14 days of purchase and we'll review the request in good faith.

When a refund is not available

Change of mind after successfully downloading and using the files.
Compatibility issues with software not listed in the product description (we list exactly what each format works with — check before buying if unsure).
Requests made after the files have been extensively used in finished commercial products.

How to request a refund

Reply to your Paddle purchase receipt email, or contact us at downloads@accountsmirha.com with your order number. We aim to respond within 2 business days.

Payment processor

All payments are processed by Paddle.com, our Merchant of Record. Paddle handles the checkout, receipt, and refund transaction on our behalf.